Lack of service. Misinformation

I received a text telling me I have to go into the bank to reactivate my account. When I tried to do this, I was told I needed to being proof of address. I then returned with letter from my partner, who I live with. I was then told he had to fill in a (blank) form, which cannot e legal. This is now my third visit. I have been sitting here for an hour. There is ONE consultant in the whole bank. WhatEVER happened to the customer service FNB has always sold themselves as having? There are elderly people standing in queues, as they are not allowed into the bank. Every single customer that is currently in this bank is complaining. This is tot unacceptable