LACK OF SERVICE FROM "PRIVATE BANKING SUITE" BANKERS!!!

Extremely disappointed with the service or LACK of service received from the so called "Private Suite" bankers, those bankers are not interested in working and using this working remotely as an excuse for poor service. I requested a credit increase on the app which was approved and few minutes later it was declined, I sent an email to my banker Nazneen Mahomed to assist, who never responded to my mails, a day later the bankers were calling me with all sorts of excuses why they didn't attend to me the previous day. a lady by the the name of Tshegofatso proceeded to assist me until she told me that she couldn't do it on her side and transferred me to Sibongiseni (Brian) who said he's doing it and will email me the contract to sign, few minutes later I get an email stating that he can't do it and has escalated the issue to the Credit Department and will give me feedback, I told him it's urgent that I get those funds and needless to say no one responded. after 2.5hrs I called to follow up and was sent from one banker to another (Thapelo, Credit collections, Vanessa and Lesiba) with more authentications being done as the system kept taking me back to "reception". Only after sending Nazeen a tantrum worded mail did she respond with a half baked explanation and incorrect information, telling me that it takes 2-3 working days to process my credit application. I'm still not assisted, no sense of urgency from the bankers. This whole Private banking this is a **** to get high fees out of us, no service what so ever! I will be closing my account and moving to a slightly better bank as they're all the same.