Lack of service from Premium Banking

I have logged two complaints via the FNB Care website, the first was almost 3 weeks ago.<br> The contact that I have been dealing with at Premium Banking is Semakaleng Ramela, several emails have remained unanswered. I have also left two messages today with her colleagues but I 've received NIL response.<br> <br> When there is a response, seems to always be the matter has been escalated to Jackie? Jackie who?, She has not bothered to contact me.<br> <br> Reference numbers for complaint is 652263.<br> <br> I am under immense financial strain due to a system/technical error of behalf of FNB and I need this resolved URGENTLY.<br>