Lack of service from FNB South Africa.

My wife is a customer of FNB for many years. She is purchasing a new vehicle and needs a simple monthly statement for August 2026 to finalize the deal. She tried through FNB Secure Chat but the blatantly indicated the cannot help. She tried through the Complaints Tab on her App, but they so not even reply. It seems like it is impossible to get a statement from FNB electronically - they are very unwilling to help. She will have to take of from work to go to the bank. It is obvious FNB is not very interested in helping small customers.