Lack of service from FNB

I have downgraded my account from Wealth clients to private clients as I just did not get any value or service from the suite. Same long holding times, poor to no response times as with all banks. Only time I receive a quick response is when I list a complain on hello peter so here goes again.

I down graded my account to private clients now going 2 months. Signed and sent back the credit card form twice already. seems they lost the first one. Been promised multiple times that I would have my card delivered. Second month going and no credit card.

Add to the joy of dealing with FNB, the consultant confirms that my account had not been properly downgraded and only the cheque card was updated. My new banker is said to be one of 2 people of which none contact me back and all parties are copied in emails.

Seems to be a dead end of note. Spent 20 mins holding on the private suite line this morning with no answer. finally transferred from reception only to hold again.

I have a new credit card on the system as of this morning with a charge already incurred and incurring interest. I am fed up with FNB!