Lack of service delivery from fnb

So I emailed fnb on numerous occasions to assist me in transaction issues. My wife even sent a mail on behalf of me to ask for assistance in a very detailed email.

We are currently on a long term holiday in a different country and that is why we can only liaise on email.

No replies as yet but my wife got a reply asking for more detailed info on what we require when clearly we have explicitly explained as to what we need. I hope by writing this review, that everyone can see how fnb treats valuable customers on a ongoing period.