Lack of service and ignoring the customer.

I lodged a query with FNB Card on the 8th January 2016 when i made a phone call to FNB Card to understand why the debited my account 4 days prior to the due date of my installment. The clear resounding response was that they don't know why. On the 13th January i emailed FNB Card after having a lengthy conversation with one of there consultant and she advising me to e mail the admin department. Today being the 19th January i have had no reply form FNB Card. <br> <br> Great way to ignore your client that has a issue that needs to be resolved.