AT
Angela T

1 reviews | Active since Sept 2016

25 Oct 2018, 16:07

LACK of service and effeciency and assistance from FNB

As I Still wait for someone to call me and advise as to why my salary has not reflected in my account, after the EXTREMELY FRUSTARTING EXPERIENCE IVE HAD WITH THEM TODAY , IN ACTIVATING MY ACCOUNT.My employer has emailed me confirmation that my salary was paid into the correct account number, my employer even transferred funds 2 weeks back into the same account, and those funds reflect but my salary doesn't , and no one at FNB has called or emailed me to advise as to why this is happening or even bothered to check my account as to what is happeningthere, after todays experience, im just waiting for my salary issue to be sorted out, there after im closing this account, im definitely not goingto struggle like this to have a bank account, im definitely going back to Nedbank, even asking myself , why I even changed banks in the first place .NX!!!!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply25 Oct 2018, 16:28
Official

Good Day Miss Tshisikhawe

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

Ref: ***NF

Regards,

Client Experience Team

Email address: ***

Tel number: ***