Lack of service and allocating funds to an account

I have phoned and e-mailed FNB Customer Care and did not receive an answer. I want to know when I can expect the endowment policy funds which was paid by Sanlam, to reflect in my bank account? I was told by Sanlam that it is done via EFT which is suppose to reflect within 24 hours. I'm still waiting for this to happen although it has been done yesterday already. It is unacceptable to wait so long for an EFT which was made from an FNB account to another FNB account or to allocate the money to my account. If I don't get a proper answer and have the funds in my account by close of business today, I will take this matter further to the Ombudsman and social media. This is not the first time I receive pathetic customer service from FNB and I'm becoming fed-up now. And please do not call me, I cannot answer phone calls during work hours. Please respond via e-mail.