Lack of Service

After enquiring about reinvestment at FNB, our local branch, who were unable to provide answers - no investment advisor there. We then contacted the Chat Line - waste of time. We then tried phoning head office for someone to give us answers - waste of time. Next we emailed *** - no response, 4 days later, we emailed again - a week later we are still waiting for a response! We can not believe a "reputable" bank can be so inefficient. FNB - will you now communicate?