LACK OF SERVICE

Good Afternoon

I Yolandi Griffiths ID *** app**** for covid relief extension and it was approved yet all my debit order ran off my cheque account. Did a follow up last week Friday & to date no feedback received. Was told via secure chat notification that all debit orders will be reversed in 24 hours. 24 hours has passed since my query and NOTHING!? Tried all platforms of communication: email, call centre, secure chat! No response from any!! Please advise?

I aslo requested the closure of one of my accounts on the 12th of July, dealt with T Gamede. Account still open & no feedback received after numerous emails!

Not a very happy customer!! (Had great service from the loans department this morning who escalated my request again)

Kind Regards:

Yolandi Griffiths