LACK OF SERVICE

I wrote a negative review for FNB. Had been in to the bank and closed my credit card account. Then I waited for the refund of a positive balance. I even had an email from FNB saying if I confirmed my account with one of the service agents it would speed up the process. I sent them the information. CAN YOU BELIEVE, I REVEIVED A STATEMENT TODAY IN WHICH MONTHLY FEES HAVE BEEN DEDUCTED PLUS A DEBIT ORDER FROM ANOTHER CLOSED ACCOUNT --- MY ACCOUNT IS STILL IN OPERATION.

WHAT'S GOING ON FNB?????