Lack of service

<p>Our business has been with FNB since 2013 and in the last few months we have been struggling with FNB in regards to 2 matters:</p> <p> </p> <p>1) Change op directors and CIPC documents. I emailed the changes and documents to FNB twice, the changes were not made and I had to go into a branch to submit the documents for a third time. Till today my soon to be ex husband who resigned as director and holds no shares in the company is still listed on the company and has been delaying my divorce for the last 3 months.</p> <p> </p> <p>Today I called to query the above and the consultant put me on hold, after about 25 mins I hung up the phone. The correct procudere would have been to call me back.</p> <p> </p> <p>2) We have on numerous requests submitted our finincials, which we retrieve from FNB instant accounting along with supporting changes for FNB to assist with a small business loan to Mojalefa Mareletse , and have receive no feedback. If we do not qualify why not let us know what we need to do in order to qualify?</p> <p> </p> <p>It seems that FNB's "How can we help you" is rather poor and the level of servive terrible. There is no relationship between business and FNB. When business is going well FNB is happy to be there, but when business is tough FNB offers no soltions at all.</p>