Lack of Service!

I called yesterday and asked your consultant to send me a proof of payment as I could not get it via Online Banking, because the transaction was pending as it was made in dollars. She put me through to your FOREX department, saying that they CAN force the payment and then I'd be able to get the proof of payment. Fast forward to 2 minutes later and the woman on the other end of the line REFUSES to assist, and tells me to contact the recipient in TH E USA to send me the proof of payment!!!!???? Does that even make sense????!!!! My bank has to send me the POP, not the recipient! I then send you a query online to assist, and I get feedback via mail this morning asking if I was assisted, which I was not. And I rep**** advising that the FOREX department did not want to help. Then the woman who wrote the email rep**** back saying I SHOULD CALL YOUR USELESS FOREX DEPARTMENT! REALLY!? REALLY!? Can you explain what caliber of people work there? And also while you're at it, RESOLVE MY QUERY!