Lack of service

<p>This is not my first report on FNB but hopefully it will be my last !!</p> <p> </p> <p>I have app**** for a homeloan from FNB as I have been a long standing customer. I thought the process would be smooth and painless. It has been a month now and Homeloans is unable to process my application as there is a "risk" flag on my banking profile. So off I go to the Irene Mall branch to determine what the problem is. Arriving there the bank is filled with customers as there is only 2 staff assisting clients. This was in my lunch hour yet the abnk manager was nowhere to be found. Asking one of the staff members where the bank manager is, I was told he's on lunch. I then asked what time will he return and not a single staff member could give me an answer !!</p> <p> </p> <p>Needless to say, I left the bank and will only be able to return on Monday to TRY and resolve the problem.</p> <p> </p> <p>FNB - "How can we NOT help you ...."</p>