ZL
Zarina L

1 reviews | Active since Apr 2018

11 Apr 2018, 13:26

Lack of service

Service at the Cape Town branch in Heerengracht Street is pathetic. The staff are miserable soda and have no work ethics. As for the floor manager she is rude and has no respect . Disgusting to wait almost 2 hours for a service !!

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply11 Apr 2018, 15:51
Official

Good day Zarina Latiff,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to FNB Points of Presence who will investigate and provide you with feedback.

The reference number is ***NF.

Regards,

Hello Peter Complaints Team

*** (option one)