1 reviews | Active since Aug 2016
Lack of Service
I've called FNB Premier Banking line to query a SLOW LOUNGE deduction from my credit card.
First time I called the customer service attendent said he would call me back with an explanation once he had investigated. He never did. Unfortunately I didnt get his name.
Second time I dealt with Claresce Fortoen. I am still waiting for a response from her over two weeks later.
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)