LACK OF SERVICE

So today I app**** online for a Xbox 1. Everything went smooth up and till I waited for the otp. after waiting a couple of minutes the system through me out said I had to phone the call centre phoned the call centre was told to go through the process again yet again another itc check was done I was approved again. Got put on hold for more than 5 mins. Consultant going by as Nonhlanhla Mthethwa had me on hold for that long came back on the line stating there is no xbox in stock how is it that I can get a approval but there are no items. Her so called team leader got onto the phone and just through his hands in the air not delivering any service to me as a Fnb client. I'm disgusted at this first of all 2 itc enquiries on my name then no service from you guys. How can you advertise you have these items and when you as a person apply you get told a different story. I would like someone to get back to me in regards with this because I cant have a approval for a item you don't have in stock. need to go back to the drawing board to make sure before a person applies that there is enough stock. Want feedback asap no later than close of business today.