JC
James C
1 reviews | Active since Jul 2011
15 Mar 2015, 11:58
Lack of service
On Friday 13 March, in the afternoon I went into FNB Hillcrest, KZN (Inanda Road) to go see a consultant regarding my account. I was surprised to see that the bank was quiet, with only one person in the line in front of me. After waiting 23 minutes with the line not moving (still only one person in front of me, now with 5 people behind me), and what looked like only 2 out of 5 consultant desks were open, I left, I couldn't waste any more of my day on poor service.
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FNB (First National Bank)'s replyOfficial
16 Mar 2015, 10:10Hello Fel1x,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 647212 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 647212 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply16 Mar 2015, 10:10
Official
Hello Fel1x,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 647212 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 647212 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)