Lack of Service

I called on the branch after my daughter's 32 investment account was removed from my profile while visiting her in Scotland for her 21st birthday. I wanted the money transferred to my account so I can pay for her flights and holiday in March 2016. The manager - Pamela said she would investigate and get back to me in a week. two months later I went in to find out what is happening has my daughter now has flight dates. Unfortunately she was not there and was told to email my complaint to [Email Removed] After 24 hours I had no response as per SLA. I then emailed again this morning to stating I need a reply before the close of business today. I received a voice message from a Vaneese (could not quite make the name out) - to call back on *** and ask for opt 2. I did this and was told I was at the wrong place. On asking to speak to the manager I went thru voice recordings and got to Daphne to lodge a complaint. Sadly she said there is nothing listed on my account and said I could forward it to her, but agreed it would be quicker if I log it on Hellopeter.<br> <br> Please contact me to resolve this matter.