KK
Kwame K
1 reviews | Active since May 2018
07 Dec 2018, 21:12
Lack of sensitivity by First National Bank(FNB)
FNB freezed my business account without any notification. I went there today(Friday) around 16h30 and I was told I can only be assisted on Monday. Currently I'm stuck, I cant access my money because the branch says they must wait for head office on Monday. That is lack of sensitivity and not caring about the clients. A worst service I have ever experienced with the bank and I'm even planning on switching my business account to another bank.
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FNB (First National Bank)'s replyOfficial
08 Dec 2018, 10:20Good day Kwame,
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Business Banking for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF
Again I apologize for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply08 Dec 2018, 10:20
Official
Good day Kwame,
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Business Banking for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF
Again I apologize for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)