lack of sense of urgency effecting business

We have a business and are in the process of applying for contracts we needed a bank code for our business account in which we sent our business manager ,today is the 20th she responded that she requested for it on the 9th September and till today it has not been done,it has been effecting our business dearly. Business manager - Keshnee Naicker Business Name - Veza ICT (pty) ltd Business Reg - 2020 / 656407 / 07