LM
Leoma M
1 reviews | Active since Jun 2019
10 Sept 2019, 12:43
Lack of response/emails ignored - Customer Experience Division USELESS
I have been in the past assisted by Lerato Masoeu from FNB Customer Experience division. However, for a month now nobody cares to respond to my countless emails Ref:***] so much for a corporate that prides in “How can we help you” slogan. All I expect is a response to my emails, not even a call. Is that too much to ask?!
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FNB (First National Bank)'s replyOfficial
10 Sept 2019, 14:51Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
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FNB (First National Bank)'s reply10 Sept 2019, 14:51
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
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