MS
Michelle S
1 reviews | Active since Nov 2014
15 Nov 2015, 19:13
LACK OF RESPONSE TO EMAILS
On 7 October 2015 I sent an email to [Email Removed] requesting information on which of their branches were doing ID book/card applications.<br> <br> To date ... NO RESPONSE!!!!<br> <br> Really FNB?!?! I thought that being an FNB client we could expect better service when making enquiries. Boy was I wrong. Perhaps it's time to start looking at other banks that actually DO have their client's best interests at heart.<br> <br> VERY DISAPPOINTING SERVICE!!!
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Replies (1)
FNB (First National Bank)'s replyOfficial
16 Nov 2015, 09:05Hello mjsteele,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 812505.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 812505.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply16 Nov 2015, 09:05
Official
Hello mjsteele,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 812505.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 812505.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)