Lack of response or feedback for Private Banking

I was told I could qualify for a Private Bank account in Oct 2015 but then the credit department said they could not proceed because of my low credit profile. Subsequently I had gone through a Rehabilitation process where the court granted it successfully in December 2015. I was given a letter by my lawyers to confirm all is fine and we are just waiting for the official court order confirming grant. <br> <br> I gave the same letter to the Banker to confirm if we can proceed with accounts opening based on the letter; she informed me credit will sign off. I submitted this letter on 27th January 2016. SInce then I have not had any official feedback or there has been a lack of proper feedback. I even leave messages for the Banker to call me but no one comes back to me. The Last I was told was she was waiting for another department to sign off to proceed.<br> <br> As a Private Bank service this is really poor; it cannot take more than 2 weeks to get this resolved. This is also delaying my general financing I require for a home loan and other credit.