Lack of response from private banker

I have recently upgraded to be a private client at FNB, my private banker sold me the idea of getting a credit card and said he would send me a quote. I waited for the quote since the 8th of September. I made a follow up on the 11th of September through email. Still no communication. I called him and a colleague of his informed me that he was busy and will get back to me. Till today, NOTHING!!! They should have left me with my premier banker, at least they've always responded to my queries. 24 hour response? More like 24 days!