CC
Carolyn C
1 reviews | Active since Oct 2021
18 Oct 2021, 09:46
Lack of response from FNB very disappointing
Since my complaint on 13 October 2021 on this platform to Non-resident remediation centre regarding the blocking of my mother's account, we are still nowhere. The account is still blocked. We have received numerous emails about it being escalated to the manager and that we will get a call to resolve this but no-one has called my mother as of yet. Then when she doesn't pay her bills, she gets blacklisted but the reason she cannot pay her bills for the property is not because the money is not available, but that FNB blocked her account for no apparent reason and are not taking this matter seriously enough to resolve it. And that is how FNB treats customers that have been with them since 2009.
Helpful (0)
Replies (2)0
Replies (2)CC
Carolyn C's updateReviewer Update
18 Oct 2021, 10:57This is the same response that I received from the previous complaint that issue has been logged and referred to relevant department for feedback. But no positive feedback comes back except emails asking us to sign the same documents that we signed last month. The last I checked to FICA takes at least 24 hours if not less. This has taken over a month with no explanation from the relevant division. It is just unacceptable. Is that how FNB treats long serving cclients?
CC
Carolyn C's update18 Oct 2021, 10:57
Reviewer Update
This is the same response that I received from the previous complaint that issue has been logged and referred to relevant department for feedback. But no positive feedback comes back except emails asking us to sign the same documents that we signed last month. The last I checked to FICA takes at least 24 hours if not less. This has taken over a month with no explanation from the relevant division. It is just unacceptable. Is that how FNB treats long serving cclients?
CC
Carolyn C's updateReviewer Update
18 Oct 2021, 17:21Thank you FNB for finally unblocking my mother's account. The assistance has been greatly appreciated and I hope that the next time she has to update her details, she will not be treated in a similar manner.
CC
Carolyn C's update18 Oct 2021, 17:21
Reviewer Update
Thank you FNB for finally unblocking my mother's account. The assistance has been greatly appreciated and I hope that the next time she has to update her details, she will not be treated in a similar manner.