KG
Karisha G
1 reviews | Active since Sept 2019
07 Oct 2025, 14:04
Lack of Response from FNB – Urgent Assistance Needed
I sent an email to FNB over 24 hours ago and have not received any response — not even an acknowledgment that my message was received or is being reviewed.
As a loyal FNB client for 12 years, I find it disappointing that there’s been no communication or update. All I’m asking for is a simple confirmation that my email was received and that someone is attending to it.
I urgently need assistance and would really appreciate a prompt response.
Helpful (0)
Replies (1)0
Replies (1)KG
Karisha G's updateReviewer Update
22 Oct 2025, 15:22Hi,
Please can someone look into this urgently. I received a settlement letter from the bank that contains another customer’s name and personal details.
This is a serious concern as it constitutes a breach of the Protection of Personal Information Act (POPIA). Kindly investigate this matter and advise on the next steps to ensure it’s corrected and that my personal information is secure.
KG
Karisha G's update22 Oct 2025, 15:22
Reviewer Update
Hi,
Please can someone look into this urgently. I received a settlement letter from the bank that contains another customer’s name and personal details.
This is a serious concern as it constitutes a breach of the Protection of Personal Information Act (POPIA). Kindly investigate this matter and advise on the next steps to ensure it’s corrected and that my personal information is secure.