Lack of response from credit card division.

So, you have a ********** transaction over the internet. You contact their call centre and are pleasantly surprised at their assistance, they immediately cancel your credit card and put in motion a replacement. They then send you immediately a dispute form via email to be completed and returned to their credit card division with the provided email address. You do this immediately and that is when the bus stops with no reply from FNB even after 24 days. So, money is gone and they don't care.