Lack of response and rude staff.

I sent a request for debt relief on 10 June and was told to apply on the APP which I did. I haven't received any feedback since, instead I keep getting phone calls and messages about being in arrears. I am still unemployed and cannot make the payments. Also, Karabo from Retail Loans is very rude and passive aggressive. I ask you to please train your staff to talk to people with respect.