SM
Sabine M
1 reviews | Active since Feb 2010
21 Oct 2015, 12:30
Lack of response
I ordered some Forex from FNB via email and phone and have tried now for two days for them to revert to me after I sent them my delivery address and a request for further forex but no one bothers to even acknowledge the email. Maybe it's time to change banks?
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Replies (1)
FNB (First National Bank)'s replyOfficial
21 Oct 2015, 12:48Hello Wiebke,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 792271.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 792271.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply21 Oct 2015, 12:48
Official
Hello Wiebke,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 792271.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 792271.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)