Lack of response

1. Attempted to withdraw cash on 31 Aug at an FNB atm<br> 2. No cash came out, however, the money was deducted from my account.<br> 3. Next day, 1 Sept went into the FNB Durban north branch, was informed there systems did crash the day before and to fill out a claims dispute form<br> 4. Completed the form, submitted proof of atm slip that returned with the error. <br> 5. Was informed it would take 4-5 working days for the money to be put back into my account.<br> 6. 10 days later, still dont hear anything from them, <br> 7. Went into the branch again on 11 Sept , guy that originally helped me was busy and another individual took my details and promised they would get him to call. NOTHING. No call, no email.<br> 8. Went back into the branch, on 17 Sept, again he was busy. 2 other ladies proceeded to assist, but I had been waiting a while and they werent making any progress. Advised me to leave and one of them would call back. I was hesitant but was re-assured Thabisile or Pauline would call back.<br> 9. Neither called, however the guy who originally helped, called at 4.30 pm, with no new info.<br> 10.18 Sep - still NO FEEDBACK or eta on my OWN money!! FNB.. How can they rob you coz they clearly cant help you!!!!!