LACK OF RESPONSE

I have reported a ***** which had occurred where i had ****med by a person posing to have accommodation. I have made the transfer to the individual who also banks with FNB. in finding that they had ****med me i had called FNB to make them aware of this happening where Jeanett was very helpful. i have sent the docs which were required last month already and still haven't received any feedback from the ***** department as my case has been sent through to them as advise by Jeanett. I'm very disappointed by the lack of response from the FNB team so as to know the progress on my case. I have already logged a complaint on their website still haven't received a response. Where is Steve when you need him. This is appalling service.