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Poobalan P

1 reviews | Active since May 2013

18 Jul 2018, 13:15

Lack of Resources keeps client on hold.

Following up on my ***** case, only to be told that the systems are down and they cannot call back as only one person is working today. I have been advised that FNB is still recruiting more people. This is not the clients problem, FNB should have planned ahead. Can someone please solve my ***** case asap? Unfortunately, this seems to be the only channel to get a response from FNB.

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply18 Jul 2018, 13:30
Official

Good Day Poobalan

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

PP
Poobalan P's update19 Jul 2018, 09:28
Reviewer Update
Once again, I called FNB and this time I have been told it will take 7-10 working days for investigation. My questions are, 1. Why does every consultant have a different timeline 2. Why does this take so long when you have the call logs, etc. 3. If FNB had answered my call on time to cancel my card, we would not have this problem. Why does the client have to pay for your poor response. I am not impressed at all with the service levels and seriously thinking about changing banks. I am a strong believer in Service and FNB does not afford that at the moment.