LACK OF PROPER FEEDBACK!!

RE: CE*** - FNBREF#*** [REF:***] I have logged a query on the 8th September, after I have noticed interest was charged on my personal loan account after I have settled the balance on the 16th Septermber. No response was received. To my surprise further charged was incurred on an account with a 0.00 balance!! I again escalated the query, still no response. My bank account was debited with these charges on the 1st, and I once again escalated the matter asking for feedback. I eventually received a response on my query on the 6th November, via email - Query Reference ***Q - Kindly note that the loan account is in the process of being closed. And that was the response. I was checking my bank account patiently to see when the debited amount will be refunded. I am still waiting... FNB is a great bank if you can do all you business on-line, but as soon as you need assistance or have a query everything goes down-hill...