Lack of professionalism and disgusting treatment towards clients

I was informed by FNB that my account has been fully unfrozen. I have 2 accounts with FNB, an easy account and a savings account. It's my easy account that has been unfrozen, I also have money in my savings account that I need. Kindly assist me with unfreezing my savings account.

Mr John Volmink( from FNB and responsible for freezing my account) had reserved an amount of R230 from my easy account and had asked me to pay the money back to the capitec account it had came from....so I had recently paid the R230 and ever since then, he hasn't responded to my emails and still hasn't unfrozen my savings account. So, please, I'll also need the R230 back into my easy account.