TO
Tanya O
1 reviews | Active since Nov 2018
13 Nov 2018, 10:20
Lack of profesionalism and very bad service
This is the worst service O have had from FNB in al my years banking with FNB, not even team leaders can sort out my querry, I have been waiting for 2 weeks so far for a response from A team leader as well as consultant at fnb personal loans dept, and I have to call them every day. I am frustrated and annoyed with lack of profesionalism and service. I want to speak to a Senior person ASAP.
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FNB (First National Bank)'s replyOfficial
13 Nov 2018, 11:59Good day Tanya,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number *** was issued.
I have referred the matter to FNB Loans who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply13 Nov 2018, 11:59
Official
Good day Tanya,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number *** was issued.
I have referred the matter to FNB Loans who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)