ML
MPHO L

1 reviews | Active since Oct 2015

26 Oct 2015, 11:06

Lack of knowledge on product

I have a student loan with FNB which I regret taking, for the past months I've been paying interest only not knowing that I have to pay more than double what I took. I took R20 000 and now I have to pay R26 000 extra for the period which I did not agree to. I regret being a client of FNB because I was told that for the R20 000 I took I will repay it as R26 000 and I agreed to that and now I have paid R19 000 already and I'm being told I still owe R17 000. This is an unfair treatment. Selling a product and giving wrong information is not right for customers coz now I have to pay my money because someone with lack of knowledge put me in such a mess. My days as FNB customer are numbered, all accounts that I have with them are closed as in this week, I'm done with FNB.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply29 Oct 2015, 08:07
Official
Hello M-popos,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 800296.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)