LACK OF KNOWLEDGE OF PRODUCTS

Hi,

Please note I opened my account with my company (Blake & associates), of which I received my card today, upon my receipt of the car I was told I will need to activate my card etc.

So I downloaded the FNB app, however when trying to set up my account, it seems like this app is picking up my old cell number which I DO NOT HAVE ANY LONGER!!!

I did have an FNB account years agO which I don’t use etc.

I called your customer care line spent over 29 min in total getting put through over and over again, of which was told to go to the atm and have my otp number changed, I then went to the ATM, however the atm advised I am not registered or something like that,

Guys please understand, I’m a supervisor of a call center myself I want you go back using my ID number and listen to all my calls and your agents who have lack of knowledge and understanding of their job title.

I WANT MY CELLPHONE BANKING NUMBER CHANGED, I WANT MY OTP PIN TO BE SENT TO ***, LISTEN TO ME VERY CAREFULLY I WILL NOT BE GOING TO THE BRANCH TO DO ANYTHING, BECAUSE IF THAT WAS THE CASE, THEN YOUR PATHETIC AGENTS SHOULD HAVE NOT WASTED MORE THAN 29 MIN OF MY DAY!!!!!!

I EXPECT A CALL FROM YOU DOING WHAT IS BEING ASKED, OR THIS MATTER AND LACK OF HELP AND CUSTOMER SERVICES WILL BE TAKEN UP , AND IF YOU LOOK UP MY COMPANY AND WHAT WE DO HERE THEN YOU SHOULD SEE IM NOT HERE TO PLAY GAMES AS I KNOW THE IN;S AND OUT’S OF CUSTOMER SERVICES, THIS AND SO FORTH,

I WANT THIS MATTER TO BE RESOLVED TODAY!!!!!!!!