TM
Thato M
1 reviews | Active since Aug 2010
13 May 2015, 18:49
Lack of knowledge - Nearly missed deadline
What a wasted day, from midday today I called and spoke to a lot of Call Centre Agents at FNB from Tebogo to Moipone to Lehlohonolo to Shane to Xolani to Wayland to Thuli - All of these people are wasting resources (Salaries, including oxygen) at FNB, they do not take time to understand the client and they are quick to transfer (pass the bug) without giving an alternative or guide to the relevant department
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Replies (1)
FNB (First National Bank)'s replyOfficial
14 May 2015, 08:50Hello tmafora,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 683025.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 683025.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply14 May 2015, 08:50
Official
Hello tmafora,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 683025.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 683025.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)