OL
Ofentse L
1 reviews | Active since Jul 2018
28 Sept 2019, 08:24
Lack of knowledge
Really disappointed to receive such a poor service from FNB. I have followed protocol but no assistance and now I have to pay interest because no one is able to assist me. On the 27 September 2019 I called home loans as usual poor and arrogant treat, I went to Hatfield branch and today I called customer care and I was treated like ****. The Manager didn’t even bother to take me serious regarding my issue.
I repeat Home Loan staff are really arrogant and insulting. This is not for the first time and not my first complain.
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Replies (1)
FNB (First National Bank)'s replyOfficial
28 Sept 2019, 09:08Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team,
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FNB (First National Bank)'s reply28 Sept 2019, 09:08
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team,
***
***