Lack of knowledge

Fnb SASOLBURG BRANCH is a mixed up branch, there is no order. I went to get statement stamped and I had to queue and wait to be seen by a customer consultant which took more then 1hour just for a stamp. Today I went there for filling in banking details form and again I must wait for consultant to fill in a form. How can a person that need a bank stamped queue in the same queue with people that need new account and queries??? The poor consultant do everything in that branch. There no service or enquiries department......the short hair blonde lady with glasses that stand at the door you need to go for customer service course. SASOLBURG FNB I FEEL SORRY FOR THE CONSULTANT WORKING THERE AD THEY HAVE TO DO EVERYTHING IN THAT BRANCH