1 reviews | Active since May 2016
Lack of keeping promises
FNB failed to order me a new card, after it was confirmed on email that this is an automated process. I had to phone in 5 days before the card expired (over a long weekend), and the agent confirmed he will reverse the R140 card fee, as this wasn't as a result of me not ordering a card. Needless to say, this wasn't actioned and I was billed R140 for the card. My emails to premier banking remain unanswered.
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***