Lack of informed staff

Fnb advertises on their own website free debt protection cover - after many many calls and visits to the bank - finally someone in the credit card department confirmed they actually show free cover advertised on their website - after disputing this with me - saying I do not have the cover. I was sent documents to complete as they advised there is this cover I qualify for - just to get a sms to show i do not have cover - PLEASE CHECK YOUR WEBSITE. your fnb *** - I would like to lodge a formal complaint with the ombudsman because i have exhausted every attempt to resolve this. FNB you have failed me, please educate the staff in your Credit Card division.