Lack of How can we help you?

I had a ***** case on the 6th October. I reported it. Received an email from Kholiwe Ngwenya on the 12th October. Since then I gave complained to FNB, no one has gotten back to me 3 times. Sent Kholiwe emails. No response. Phoned them, the phone just rings. I have recently moved my business account from them to Nedbank and going to do the same with my personal account. They are terrible!