lack of feedback &terrible service

Today i call in to follow up on my complained which was logged in august 2017. Yep August 2017. Spoke to a lady by the name Felan from the complains division. She pretty much was not interested. Told me top call the initial person i was dealing with as she cannot see how i am involved in the matter. (not her own words but that's what i derived from the interaction). Not so pleased with the service yet again. My main query or rather concern is that i logged a complain and was given ref number ********** nf among a lot of other references which i have lost track off. Its disappointing to say the least that, i am still awaiting feedback. I think our relationship FNB after so many years, has reached its breaking point.

This will serve as a notice that, if this matter is not resolved before the end of business tomorrow. I am pulling my profile and that of my family off from FnB.

Thank you