Lack of Feedback on ***** Case

Good day,

I am writing to formally escalate my dissatisfaction with the handling of my ***** complaint and the prolonged lack of communication from First National Bank.

I am an FNB client and lodged a ***** complaint relating to my account under reference number ***. Since 2 December 2025, I have sent numerous follow-up emails and attempted to obtain feedback from the assigned Forensic Specialist and other FNB channels. I have received little to no response to date.

The absence of communication and progress updates on a ***** matter is both concerning and unacceptable, particularly given the financial and emotional impact such incidents have on clients. I was advised that I would be contacted with further instructions and updates, which has not occurred despite repeated follow-ups.

My details are: Email: *** ***-***