Lack of feedback

<div>Dear First National. I a******* regarding a missed payment on a electronic device for January. As my salary only got cleared on the same day. Today Monday 1 February I sent a further 2 follow up emails without any reply at all. Is this how customers get treated lately? Whether he is on leave or I'll an auto response email should be sent out to notify the client in addition an alternative person contact details should be supp**** who can deal with the matter. This has not happen either. Please resolve my issue</div>