Lack of Feedback and Delay Turnaround Time

A credit card interest issue occurred on my account on the 15th of June. I followed up by speaking with both a call centre agent and a secure chat agent on the 23rd of June, and subsequently sent an email to the bank on the 3rd of July. To date, I have not received any response or resolution.

The lack of feedback and delayed turnaround time is highly disappointing and does not align with the level of professionalism expected from a financial institution. As a long-standing customer who has used FNB as my primary transactional bank, I have always regarded the bank for its high standards and quality service. Unfortunately, my recent experience has not reflected this, and I am concerned about the overall decline in service delivery.