1 reviews | Active since Sept 2016

21 Aug 2017, 13:09

Lack of feedback

good day, can someone please address this matter with the relevant parties, Each and every time you call FNB law on call they promise to call back which they will never, today i spoke to 3 people again still no feedback, when you ask to speak to the manager he is always in a meeting. I need someone to call me back ASAP i cannot keep on calling and not getting a feedback. this is unacceptable, Please can i ask for their manager to call me back urgently. @ ********** 267.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply21 Aug 2017, 13:45
Official

Good Day,

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

Your complaint has been routed to the relevant department and I have requested that they provide feedback.

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)